HubSpot Email Support Resources

HubSpot is the system we use to send emails. While Gmail is still a system we use for sending internal. logistical, and planning type emails. HubSpot is for broader communication to larger audiences.

How do I send emails in HubSpot!?

Video Overview of Email in HubSpot
Review the email sending procedures
Review the email best practices, they will help you improve your email metrics (engagement with your emails)
Want to know more about email lists, review Intro to HubSpot email lists

Have a question about HubSpot or Golden? Take a moment to explore the support blogs and the resources found here.

Have questions about new users being added to your list:

Review the data flow chart
View newly added contacts
- Review this 3 step guide

Have a question about managing chapter preferences?

A contact can update their own preferences here: https://www.surfrider.org/preferences
The ability for a contact to manage their email preferences is linked at the bottom of every email sent from HubSpot
A user can only belong to 1 chapter at a time.
If a user makes a donation to your chapter it does not mean they have chosen to be on your chapter email lists, they choose to give money to your chapter. However they can update their chapter preferences at any time.